Returns

Refunds Policy

You are entitled to cancel your order within 5 business days without giving any reason for doing so. In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail. Our email address is Connect@CandleItCo.Com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Returns Policy

In the event that you are unhappy with your purchase for any reason, you are entitled to return it for a full cash refund (including shipping) up to 15 days after your order ships given that the product remains unused. If you return your order after 15 days but within 60 days, instead of a cash refund, you will be offered an exchange equal to the value of your order given that the product remains unused.

If your order arrives damaged or faulty, you have up to 15 days to notify us and return it for a full cash refund. All return windows are valid from the date on which your order is shipped.

Returns of used goods will not be accepted unless the product is clearly defective.